Accessibility statement for Get help with health and safety

This accessibility statement applies to the domain www.contact.hse.co.uk

Using the service

This service is run by the Health and Safety Executive. It’s designed for as many people to be able to use it as possible.

For example that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also used Plain English in the service to make it as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

For the best experience of the service, we recommend using the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

How accessible this website is

We know some parts of our service aren’t fully accessible:

  • New browser windows opening may not be announced to screen readers
  • On some pages the heading may use incorrect HTML elements
  • Some content is not correctly held in sections
  • Tables may be used for layout
  • Certain fields may be missing placeholder text
  • Screen readers may announce hidden content incorrectly

There may also be other undocumented issues on this service.

We are working to document and resolve these issues. We’ll release any improvements to the service when they are complete.

Feedback and contact information

If you need help with any of these issues email accessibility@hse.gov.uk

If want someone to fill in the form for you:

Telephone: 0300 003 1647

Monday to Tuesday, 8.30am to 5pm

Wednesday, 10am to 5pm

Thursday to Friday, 8.30am to 5pm

Reporting accessibility problems with this service

We aim to improve the accessibility of this service whenever we can. If you find any problems that aren’t listed in this statement or think we’re not meeting accessibility requirements, please contact us at accessibility@hse.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Calling us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to get in touch with us on our contact page:
www.hse.gov.uk/contact/index.htm

Technical information about this service’s accessibility

HSE is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. This is because of the non-compliances listed below.

Preparation of this accessibility statement

This statement was prepared on 7 September 2021. We last reviewed it on 16 February 2022.

The service was tested by Digital Accessibility Centre (DAC) on 15 November 2021. The service is usually tested internally for accessibility every 2 weeks.